For many healthcare businesses, first impressions and patient intake are a repetitive but very important aspect of growing your business. Insurance capture and other administrative tasks can cause burnout for your staff and often takes time away from patients. Fortunately, with innovations in modern AI, there’s a way to spend less time with administrative tasks and spend more time improving patient satisfaction.
At present, AI agents in healthcare are used in a chatbot role, but this is a misapplication of the technology. Rather than taking on front-end tasks, companies like Orbit Healthcare have seen massive strides by building on back-end functionalities. For example, modern AI can save several minutes for every customer by capturing insurance information from just an image of an insurance ID card. Once it gets insurance information, it can also verify a customer’s benefits in real time and automatically request prior authorization if it deems it necessary. During this time, healthcare staff are freed up to talk to the patient and answer any questions during the patient intake process.
Ultimately, the results speak for themselves. On average, 50 hours are saved per week with AI automations and referral processing time goes from 24 hours to just 24 seconds. Furthermore, healthcare businesses see a cost savings between 40% to 70%, and an overall revenue increase of 20%. These benefits alone are enough to see growing adoption, which is forecasted to be a 33% increase in 4 years. Best of all, it was created with the healthcare industry in mind, it is also HIPAA compliant so you won’t have to worry about regulatory troubles.
When considering both the utility and growth potential, over 70% of healthcare workers foresee AI being integral to healthcare businesses in the future. Regardless of what industry your healthcare business is in, one thing is certain. Taking advantage of AI is the best way to streamline your business and help your staff get back to helping patients.
Source: Orbit Healthcare